Assessment of trust in banks of the Republic of Belarus: conceptual and methodological approach
Keywords:
trust, bank, index, banking sector, stability, reliabilityAbstract
The purpose of the study is to develop a tool for assessing the confidence of banks based on objective economic indicators.
Materials and methods. The information base of the study is statistical data in open sources provided by the National Bank, the Ministry of Finance of the Republic of Belarus.
Methods of analysis and synthesis, comparison, generalization, index method, graphical method were used.
Results. The article shows the concept and methodological approaches to quantifying the level of trust in banks, which is based on an aggregated confidence indicator that characterizes the main aspects of the bank's activities: the stability of the core business, the acceptability of banking products for customers, the reliability of banks. This aggregated indicator is an integral confidence index, which will allow us to give a generalized characteristic of confidence in the banking sector, at the same time it will reflect the scale of the changes that have occurred, their dynamics.
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