Approaches to promoting online services in the service sphere

Authors

  • M.A. Dyadkov Rostov State University of Economics, Rostov-on-Don, Russia
  • T.N. Prokopets Rostov State University of Economics, Rostov-on-Don, Russia

Keywords:

online services, promotion, service enterprises, hospitality, tourism, digital marketing, social media, content marketing

Abstract

This article examines modern approaches to promoting online services in the service industry, particularly in the hospitality and tourism sectors. Special attention is given to analyzing effective marketing strategies, the use of digital platforms, social media, and content marketing for attracting and retaining customers. The problems and prospects for the development of online services are also discussed, including the role of personalization and digital reputation.

Author Biographies

M.A. Dyadkov, Rostov State University of Economics, Rostov-on-Don, Russia

Student

T.N. Prokopets, Rostov State University of Economics, Rostov-on-Don, Russia

PhD. in Econ. Sc., Associate Professor

References

Беззубова, О. А. Маркетинговый комплекс продвижения товаров и услуг / О. А. Беззубова, М. А. Узденова // Наука без границ. – 2021. – № 5 (57). – С. 70-77.

Кириллова, С. А. Цифровая трансформация туризма: тренды, задачи, способы решения / С. А. Кириллова // Известия Уфимского научного центра РАН. – 2020. – № 3. – С. 75-81.

Оборин, М. С. Цифровая трансформация туристического пространства: новые возможности / М. С. Оборин // Современные проблемы сервиса и туризма. – 2022. – Т. 16. – № 1. – С. 157-164.

Ровинская Т. Роль новых цифровых технологий в период кризиса / Т. Ровинская // Мировая экономика и международные отношения. – 2021. – Т.65. – №6. – С. 95- 106.

References

Bezzubova O.A., Uzdenova M.A. Marketingovy`j kompleks prodvizheniya tovarov i uslug [Marketing mix for promoting goods and services]. Nauka bez granicz [Science without Borders]. 2021, no. 5 (57), pp. 70-77. (In Russian)

Kirillova S.A. Czifrovaya transformacziya turizma: trendy`, zadachi, sposoby` resheniya [Digital transformation of tourism: trends, challenges, solutions]. Izvestiya Ufimskogo nauchnogo czentra RAN [Bulletin of the Ufa Scientific Center of the Russian Academy of Sciences]. 2020, no. 3, pp. 75-81. (In Russian)

Oborin M.S. Czifrovaya transformacziya turisticheskogo prostranstva: novy`e vozmozhnosti [Digital transformation of the tourist space: new opportunities]. Sovremenny`e problemy` servisa i turizma [Modern problems of service and tourism]. 2022, vol. 16, no. 1, pp. 157-164. (In Russian)

Rovinskaya T. Rol` novy`kh czifrovy`kh tekhnologij v period krizisa [The role of new digital technologies in times of crisis]. Mirovaya e`konomika i mezhdunarodny`e otnosheniya [World Economy and International Relations]. 2021, vol. 65. no. 6, pp. 95-106. (In Russian)

Published

2026-02-26

Issue

Section

Economics, Management and Marketing, Right in the Tourism and Hospitality